SHIPPING POLICY

Effective Date: August 6, 2025

Thank you for shopping with Exquisite Luxe Boutique. This Shipping Policy explains how your orders are processed, shipped, and delivered both within the United States and internationally.

1. Order Processing Times

All orders are processed Monday through Friday, excluding holidays. Please allow 1–3 business days for order processing. Orders placed on weekends or holidays will begin processing on the next business day.

Note: During high-volume periods (e.g., sales, holidays), processing times may be extended.

2. Shipping Carriers

We use FedEx and United Parcel Service (UPS) for both domestic and international orders. The selected carrier depends on your location, shipping method, and the size/weight of your package.

3. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your delivery location and chosen shipping method.

Shipping Method Region Estimated Delivery Time
Standard (Domestic) U.S. Only 3–5 business days
Expedited (Domestic) U.S. Only 2–3 business days
Priority (Domestic) U.S. Only 1–2 business days
Standard (International) Varies by country 7–21 business days
Expedited (International) Varies by country 5–10 business days

Important: All delivery timeframes are estimates, not guarantees. Customs, carrier delays, and destination country procedures may affect delivery time.

4. Domestic Shipping (U.S. Orders)

We ship to all 50 states, U.S. territories, P.O. Boxes, and APO/FPO addresses using FedEx or UPS.

5. International Shipping

We proudly ship worldwide. Shipping rates and transit times vary by destination and will be displayed at checkout.

Customs & Import Duties:
All international orders may be subject to customs fees, import duties, VAT, or other taxes levied by your country’s government. These fees are not included in the shipping cost and are the customer’s responsibility. We are not liable for any delays caused by customs processing.

If you refuse an international package due to customs fees, you will not be refunded.

6. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with your tracking number and carrier details.

Track your package here:

Please allow up to 24 hours for your tracking to become active.

7. Lost, Stolen, or Delayed Packages

Once an order is shipped, Exquisite Luxe Boutique is not responsible for lost, stolen, delayed, or misdelivered packages confirmed as delivered by the carrier.

If your package is marked as delivered but you have not received it:

  • Double-check your address and surroundings

  • Ask household members or neighbors

  • Contact your local post office or UPS facility

  • File a claim directly with the shipping carrier

  • FedEx Claims: www.fedex.com/onlineclaims/

  • UPS Claims: https://www.ups.com/us/en/help-center/claims-support.page

8. Returned or Undeliverable Packages

If a package is returned to us due to an incorrect/incomplete address, refusal, or non-collection, the customer is responsible for the cost of re-shipping. If we do not receive a response to our re-delivery notice within 7 business days, the order will be canceled without refund in accordance with our No Refund, No Return policy.

9. Delivery Delays

We are not liable for shipping or delivery delays due to:

  • Natural disasters or weather

  • Customs or border delays

  • Postal/courier service disruptions

  • Incorrect shipping details

We recommend using Expedited or Priority Shipping for time-sensitive orders.

10. Shipping Questions

If you have any questions regarding shipping or tracking, please contact us:

📧 info@exquisiteluxeboutique.com
🕘 Monday – Friday | 9:00 AM – 5:00 PM EST