RETURN POLICY

Effective Date: August 6, 2025

Thank you for shopping with Exquisite Luxe Boutique (“Company,” “we,” “us,” or “our”). We are a luxury e-commerce boutique that specializes in exclusive, high-quality women’s clothing designed to elevate confidence and individual style.

By completing a purchase on our website, you acknowledge that you have read, understood, and agree to all terms set forth in this legally binding Refund & Return Policy.

ALL SALES ARE FINAL

Due to the nature of our business and our commitment to hygiene, exclusivity, and customer safety, all sales made through Exquisite Luxe Boutique are final. We do not offer refunds, returns, cancellations, or exchanges under any circumstance.

This applies to all purchases, including but not limited to:

  • Dresses

  • Tops & Bottoms

  • Loungewear & Matching Sets

  • Outerwear

  • Sale or clearance items

  • Promotional bundles or discount items

  • Gift cards

By completing your order, you confirm and agree that you will not be entitled to a refund or return for any reason, including:

  • Incorrect size or fit

  • Change of mind or buyer’s remorse

  • Duplicate order

  • Accidental purchase

  • Delayed shipping or delivery carrier issues

  • Dislike of the fabric, color, or style

  • Refusal to accept shipment

NO CANCELLATIONS

Once an order is placed, it cannot be canceled, modified, or altered for any reason. Please review your cart, shipping address, and product selections carefully before checking out.

COVID-19 & HEALTH SAFETY POLICY

In accordance with public health best practices and in consideration of COVID-19 and similar health concerns, Exquisite Luxe Boutique does not accept any returns or exchanges, including for unopened or unused items. This ensures that all merchandise remains clean, unworn, and uncontaminated for our customers.

PRODUCT DESCRIPTION & CUSTOMER RESPONSIBILITY

We make every effort to accurately describe our products, provide detailed size charts, and represent colors and materials as clearly as possible. However, due to individual monitor settings, lighting, and image compression, we cannot guarantee exact color matches or fabric texture expectations.

It is the customer’s responsibility to review:

  • Size charts and measurements

  • Product descriptions

  • Fabric details

  • Styling notes

If you have questions, we encourage you to contact us at  Info@ExquisiteLuxeBoutique.com before purchasing.

DAMAGED OR DEFECTIVE ITEMS

While we do not accept returns or refunds, we may issue store credit or a replacement item in the rare event of a manufacturer defect or shipping damage.

To qualify, you must:

  1. Contact us within 48 hours of delivery at 📧 Info@ExquisiteLuxeBoutique.com

  2. Provide your order number and clear photos of the item and packaging

  3. Retain all original packaging materials until the issue is resolved

Please Note: Claims made after 48 hours of delivery will not be accepted. Determinations of defect are made solely at our discretion. Minor irregularities or variations (loose threads, wrinkles, or differences in color tone) do not qualify as defects.

FRAUDULENT CHARGEBACK POLICY

By placing an order, you affirm and agree that you understand and accept this Refund & Return Policy in full. Any chargeback, payment dispute, or unauthorized reversal initiated in contradiction to this policy will be considered fraudulent.

We reserve the right to:

  • Submit all order, tracking, and policy documentation to your financial institution

  • Pursue legal action and report the incident to the appropriate authorities

  • Ban the customer from future purchases

DISCLAIMER OF WARRANTIES

All products are provided “as is” and “as available” without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, Exquisite Luxe Boutique disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Exquisite Luxe Boutique shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our website or the purchase or use of any products. This includes, but is not limited to, damages for loss of profits, data, goodwill, or other intangible losses.

GOVERNING LAW

This policy is governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law principles. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in [Insert Your County/State].

ACKNOWLEDGEMENT

By placing an order through Exquisite Luxe Boutique, you confirm that:

  • You have read and understood this Refund & Return Policy

  • You agree to be bound by its terms

  • You waive any right to dispute charges in contradiction to this policy

CONTACT US

For any questions about this policy, email us at:
📧 Info@ExquisiteLuxeBoutique.com

Thank you for supporting our small business. We are committed to providing a premium, one-of-a-kind experience at Exquisite Luxe Boutique.

— The Exquisite Luxe Boutique Team